Eligibility for Refunds:

• You may request a refund for products that arrive damaged, defective, or incorrect at the time of delivery.
• Refund requests must be submitted within 14 days of receiving the product and are subject to review.

Conditions for Refunds:

• The product must be unused, in its original packaging, and accompanied by a proof of purchase.
• Opened, used, or tampered products cannot be returned due to hygiene and safety reasons, unless they were defective.
• Products purchased on sale or as part of a promotion are not eligible for refunds unless defective.

Refund Process:

• To request a refund, please email: revive@beautymantra.com.fj
  • with your order details
  • A description of the issue.
  • Photos of the damaged/defective product (if applicable)
• Once approved, refunds will be processed within 7-10 business days after receiving the returned product via the original payment method or store credit.

Exchanges

• We only offer exchanges for products that arrive damaged, defective, or incorrect at the time of delivery.
• Exchange requests must be made within 14 days of receiving the product and are subject to approval.
• Products must be unused, in their original packaging, and include proof of purchase to qualify.
• If an exact replacement is unavailable, we may offer a refund or store credit instead.
• Customers are responsible for return shipping costs unless the exchange is due to a Beauty Mantra Fiji error.

Shipping Costs:

• Customers are responsible for return shipping costs, unless the return is due to a Beauty Mantra Fiji error (e.g., wrong or defective item).
• Shipping fees are non-refundable.

Liability Disclaimer

• Beauty Mantra Fiji is not responsible or liable for adverse skin reactions. Please perform a patch test before using any new product.
• Customers should read ingredient lists to check for potential allergens.
• Our liability is limited to the purchase price of the product.

Contact Us

• If you have any questions regarding this policy, feel free to reach out:
  Email: revive@beautymantra.com.fj
  Phone: +679 9994012